What to Do If Your Game Keeps Freezing
If you're experiencing frequent interruptions, try these troubleshooting tips to improve your game's performance.
1. Clear Your Browser's Cache
Over time, stored website data can cause glitches and slow down your experience. Clearing your cache often solves these issues. Here’s how:
- Chrome: Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac), select "All time," check the boxes for "Cookies and other site data" and "Cached images and files," then click "Clear data"
- Safari: Go to Preferences > Privacy > Manage Website Data > Remove All > Remove Now
2. Check These Other Settings
- Update your device's operating system
- Close unused apps or browser tabs to free up memory
- Switch your power mode to High Performance
- Check your device for overheating
- Temporarily disable your antivirus software while playing
Still Need Help?
If problems continue after trying these steps, we're here to help! Reach out to our Customer Service team with a detailed description or screenshots of the issue. We’ll work with you to get things running smoothly.