First, try refreshing your browser - in many cases, that’s all it takes for your purchase to appear.
If your coins still don’t show up, please reach out to our Customer Service team. To help us resolve the issue faster, include the following details when contacting us:
- Date and time of the purchase
- The package you chose
- Purchase amount (in Gold Coins or USD)
- If you received a receipt or confirmation email
- Order Number or Purchase ID (if available)
- Any other information that may assist in locating your transaction