HELP CENTER

Social Gaming

• About Social Gaming
• Who Can Play at Spindoo?
• Do I Need an Account to Play?
• Can I Play Casino-style Games for free at Spindoo?
• Can I Play Without an Internet Connection?
• What Does ‘Game Volatility’ Mean?

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Account

• How to Create an Account
• Why Can't I Create an Account?
• How to Change Your Account's Email
• Forgot Your Password?
• What is a One-Time Password (OTP)?
• Why Is My Account Locked?

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Verification

• Why Do I Need to Verify My Account?
• How Do You Keep My Information Secure?
• How Can I Verify My Account?
• What Documents Do I Need to Verify My Account?
• How Long Does Verification Take?
• How Do I Verify My Payment Method?

Purchase

• How to Purchase Gold Coins
• Gold Coin Package Prices
• Supported Payment Methods
• What is a CVV (Card Security Code)?
• Troubleshooting a Declined Card
• My Purchase Didn't Go Through - What Do I Do?

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Promotion

• How to get free Gold Coins?
• Do Free Gold Coins expire?
• How to Unsubscribe from Promotional Emails?
• Why Am I Missing a Free Gold Coin Offer My Friend Got?

Games

• What Types of Games Do You Offer?
• How Are Game Outcomes Determined?
• What Are Jackpots and How Do I Win Them?
• How Do Multipliers Work?

Technical Concerns

• Fixing Common Errors
• Game Interrupted or Frozen?
• How can I contact Customer Service?

Player Safety

• Our Commitment to Player Safety
• Where to Find the Full Player Safety Policy?
• How to Set Session Limits?
• How to Set Spend Limits?
• What is Time Out?
• What is Self-Exclusion?

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